Refund and cancellation policy

This Cancellation, Rescheduling and Refund Policy applies to all services of Mister Fox Spanish School (Mister Fox Group S.A.S. BIC, NIT 901.481.515-2): courses, private classes, coworking, accommodation, activities, shop and visa plans. We aim for clear, fair rules: they protect the school's academic planning while giving you real options when your plans change.

1. Class duration and late arrivals

Class sessions last 55 minutes, with a short teacher break between classes. If a student does not show up and 20 minutes pass without notice, the class is considered delivered (no-show) and is deducted from the package.

2. Rescheduling classes (flexible plans only)

• Online classes: with at least 6 hours' notice, the class is rescheduled at no cost.
• In-person classes: with at least 7 hours' notice, the class is rescheduled at no cost.
• Without notice within these timeframes, the hour is deducted from the package.

Intensive and group courses do not allow individual rescheduling, due to the very nature of the group and the intensive schedule: the absence is recorded and the class is considered taken.

3. Package validity

Flexible packages are valid for 6 months from the date of payment, unless a different validity period is stated in the plan. Unused hours expire at the end of the validity period and are neither refundable nor transferable.

4. Cancellation before the course starts

If you cancel before the agreed start date, the refund depends on how much notice you give:

• 30 days or more before the start: 80 % refund.
• 15 days or more: 50 % refund.
• 7 days or more: 25 % refund.
• Less than 7 days: no cash refund; a credit balance for the amount paid is offered instead.

5. Cancellation after the course has started

Once the course has started, no cash refunds are given. We offer the following alternatives:

• (a) Continue the remaining in-person private classes in online format.
• (b) Group students: convert up to half of the remaining classes into private online classes.
• (c) A credit balance for the unconsumed hours, valid for 12 months, transferable to another person or redeemable for other school services (activities, coworking, shop, other courses).

6. Individual private classes and coworking

Free cancellation up to 24 hours before the class or booking starts. After that, the booking is non-refundable.

7. Accommodation

• 14 days or more before check-in: 90 % refund.
• 7 days or more: 50 % refund.
• 2 days or more: 25 % refund.
• After that: no refund.

8. Shop

Exchanges and returns within 5 days of purchase, with the product unused and in its original packaging. Cash refunds are 100 % on the day of purchase and 50 % from day 1 to day 4; in all cases you may choose a credit balance for 100 % or a product exchange instead. Personalized products cannot be exchanged or returned, except for manufacturing defects.

9. Combos and packages including accommodation

• 30 days or more before the start: 70 % refund.
• 15 days or more: 40 % refund.
• After that: credit balance, calculated according to the combo components and the rules of each service.

10. Visa plans

Once the acceptance letter has been issued, the value of the letter and 15 % of the tuition are non-refundable. If the visa is denied and official proof of the denial is provided, the student may choose between:

• A 100 % credit for the hours not yet started, or
• A 70 % refund of the unconsumed value,

in both cases minus the value of the acceptance letter.

11. Special cases

In situations of force majeure, health issues (with medical documentation) or immigration matters, please write to [email protected] explaining your case with the relevant supporting documents. We will respond within a maximum of 5 business days with a reasonable solution.

12. Rescheduling by the school

The school may reschedule classes due to force majeure (teacher unavailability, weather, public order, among others). In that case, the class is made up at no cost to the student. A change of teacher that preserves teaching continuity does not entitle the student to a refund.

13. Refund processing

Approved refunds are processed via the same payment method through Wompi whenever possible; otherwise, an alternative method will be agreed with the student. All requests must be sent to [email protected] or handled at any of our campuses (Pereira — Carrera 11B #1A-40, La Rebeca · Medellín — Carrera 76 #41-07, Laureles).

Last updated: July 2026.