If your Colombia student visa is refused, you’re covered: credit 100% of unstarted hours or refund 70% of unused value. Here’s the policy, in writing.
Visa decisions belong to the authorities — which means refusals can happen, even to good files. Here’s exactly what happens to your money if it happens to you, and how to make it unlikely in the first place.
Most schools bury this in fine print. We’d rather you read it before you pay us — because the fear of losing everything is what keeps good students from ever applying, and that fear deserves a factual answer, not a shrug. If you enrolled in a Visa Program and your student visa is refused, bring us the official proof of the refusal and choose one of two options:
| Option | What you get |
|---|---|
| Keep the hours | A credit for 100% of the value of the hours you haven’t started — put it toward live online classes now, or in-person classes whenever you’re ready |
| Take the refund | A refund of 70% of the unused value of your program, minus the value of the acceptance letter |
Group classes from $370.000 COP/week, flexible private packages valid for 6 months, and online at the same price. No hidden fees — and 15% off your first package.
Enroll in minutes, pay securely with Wompi and enjoy 15% off your first package. We are waiting for you in Medellín, Pereira or online.
Why is the acceptance letter deducted? Because by that point it’s the one thing that has already been produced and used: a real document, issued by a licensed school, that carried your application. Everything you haven’t consumed stays yours — as hours or as money. A refusal shouldn’t cost you your Spanish; plenty of students take the credit, study online, and try again with a stronger file.
Three steps, no maze. The only document we need from you is the one the authorities already gave you:
No forms designed to exhaust you, no “case manager” who stops answering. The policy exists so that the scariest sentence in this process — what if they say no? — has a boring, factual answer. And because the school issuing your acceptance letter is a licensed institution, not an agency reselling one, there’s no third party in the middle to complicate the conversation when it matters most.
A safety net is good; not needing it is better. We can’t influence the decision — nobody outside the authorities can, whatever an agency’s landing page implies — and we won’t pretend approval can be bought. What you can influence, heavily, is the quality of your file. Refused applications tend to share the same handful of preventable flaws:
Every document, plus the apostille trap that costs people weeks.
Let’s be precise about roles. We are a government-licensed school: we teach you Spanish, we issue your acceptance letter directly, and we build programs with the study load a student visa expects. We are not immigration lawyers, this page is not legal advice, and rules evolve — verify current requirements with official Colombian sources. When a case needs legal hands, that’s exactly what the optional partner-lawyer service (desde 400 USD) is for.
Many students strengthen their file and try again — often successfully. Whether and when you can reapply is defined by the authorities and depends on your case, so check official sources or have a professional review the refusal before you refile. If you kept your hours as credit, your Spanish keeps moving online while you regroup — which also makes your next application read like exactly what it is: a committed student, mid-program.
So here’s the deal, stated plainly. Worst case: the authorities say no, and our policy above tells you — in writing — what happens to your money. Middle case: you take the credit, study online with the same teachers, and refile stronger. Best case, and the common one: a few months from now you’re ordering lunch in Spanish near our campus in Pereira or in Laureles, Medellín, wondering why you spent so long being scared of a form.
Start free, in the right order: take the online level test so your program matches your level, book a trial class with a real teacher, then reserve your Visa Program — the 15% deposit starts your acceptance letter, and the code PRIMERA15 takes 15% off your first package.
Bring us the official proof of the refusal and choose one of two options: a credit for 100% of the value of the hours you haven’t started, or a refund of 70% of the unused value of your program, minus the value of the acceptance letter.
One document: the official refusal issued by the authorities. Don’t delete the email, don’t lose the PDF — send it to us by WhatsApp or email and choose your option.
Many students strengthen their file and try again — often successfully. Whether and when you can reapply is defined by the authorities and depends on your case, so check official sources or have a professional review the refusal before you refile.
Make the file complete, coherent and legible; show clean, recent solvency; do the apostilles and translations in your home country before you fly; and when in doubt, our partner immigration lawyers handle the full application for desde 400 USD.
Real humans, honest answers — Mon–Fri 8:00–18:00, Sat 9:00–13:00 (Colombia time).
1 month · 40 h
$ 1.700.000

